A TRACKING CODE WILL BE PROVIDED BY OUR SHIPPING SUPPLIERS ON MONITORING THE DELIVERY STATUS.
FOR OVERSEAS ORDERS, WE WILL CHARGE ADDITIONAL FOR INTERNATIONAL SHIPPING.
ESTIMATE DELIVERY TIMES TAKE 10-20 DAYS.
FREE DELIVERY SERVICE (STANDARD DELIVERY MAY WITHOUT TRACKING) WILL BE OFFERED WHEN SPENDING OVER REQUIRED AMOUNT VARIES BY LOCATIONS
WE CANNOT ANTICIPATE TAXES APPLIED BY OVERSEAS CUSTOM HOUSES, WHICH WILL HAVE TO BE BARED BY CUSTOMER ADDITIONALLY IF THERE IS ANY.
PRODUCT RETURNS
OUR POLICY LASTS 30 DAYS. IF 30 DAYS HAVE GONE BY SINCE YOUR PURCHASE, UNFORTUNATELY WE CAN’T OFFER YOU A REFUND OR EXCHANGE.
TO BE ELIGIBLE FOR RETURN, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. IT MUST ALSO BE IN THE ORIGINAL PACKAGING. WE DO NOT ACCEPT PRODUCT RETURN THAT ARE INTIMATE OR SANITARY GOODS, HAZARDOUS MATERIALS, OR FLAMMABLE LIQUIDS OR GASES.
TO COMPLETE YOUR RETURN, WE REQUIRE A RECEIPT OR PROOF OF PURCHASE.
PLEASE DO NOT SEND YOUR PURCHASE BACK TO THE MANUFACTURER.
THERE ARE CERTAIN SITUATIONS WHERE REFUNDS ARE NOT GRANTED: (IF APPLICABLE)
ANY ITEM NOT IN ITS ORIGINAL CONDITION, IS DAMAGED OR MISSING PARTS FOR REASONS NOT DUE TO OUR ERROR.
ANY ITEM THAT IS RETURNED MORE THAN 30 DAYS AFTER DELIVERY
REFUNDS (IF APPLICABLE)
ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND.
IF YOU ARE APPROVED,THEN YOUR REFUND WILL BE PROCESSED, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT, WITHIN A CERTAIN AMOUNT OF DAYS.
LATE OR MISSING REFUNDS (IF APPLICABLE)
IF YOU HAVEN’T RECEIVED A REFUND YET, FIRST CHECK YOUR BANK ACCOUNT AGAIN.
THEN CONTACT YOUR CREDIT CARD COMPANY, IT MAY TAKE SOME TIME BEFORE YOUR REFUND IS OFFICIALLY POSTED.
NEXT CONTACT YOUR BANK. THERE IS OFTEN SOME PROCESSING TIME BEFORE A REFUND IS POSTED.
IF YOU’VE DONE ALL OF THIS AND YOU STILL HAVE NOT RECEIVED YOUR REFUND YET, PLEASE CONTACT US AT Donaldstudiohk.gamil.com
SALE ITEMS (IF APPLICABLE)
ONLY REGULAR PRICED ITEMS MAY BE REFUNDED, UNFORTUNATELY SALE ITEMS CANNOT BE REFUNDED.
EXCHANGES (IF APPLICABLE)
WE ONLY REPLACE ITEMS IF THEY ARE DEFECTIVE OR DAMAGED. IF YOU NEED TO EXCHANGE IT FOR THE SAME ITEM, SEND US AN EMAIL AT DONALDSTUDIOHK@GMAIL.COM AND SEND YOUR ITEM TO:
FLAT 705, FUK TSUN FACTORY BUILDING,66-68 FUK TSUN ST,TAI KOK TSUI,HONG KONG
RETURN SHIPPING
TO RETURN YOUR PRODUCT, YOU SHOULD MAIL YOUR PRODUCT TO:
Unit 39,7/F,Lawison Building,No39 Hillwood Road,Tsim Sha Tsui,Kowloon,Hong Kong
YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM.SHIPPING COSTS ARE NON-REFUNDABLE. IF YOU RECEIVE A REFUND, THE COST OF RETURN SHIPPING WILL BE DEDUCTED FROM YOUR REFUND.